Our purchasing process is simple and smooth. Choose your items, enter your information for secure delivery. After validation, we take care of everything meticulously, from packaging to reliable delivery through our partner. Regular updates and tracking number included.

Customer Service

Available to find the solution that suits you

Questions can arise at any time, which is why our customer service is available before, during, and after your purchase to provide the assistance you may need. Your satisfaction and trust are at the heart of our commitment.


Ordering Process FAQs

How do I place an order on www.vaima.eu?

To order, simply choose the products you're interested in and add them to your cart. You can place an order as a guest or by logging into your account. By logging in, you can save your delivery address, payment method, and favorite items for a more personalized shopping experience.

Do I need to create an account to place an order?

No need to create an account to place an order. However, having an account on www.vaima.eu offers significant advantages. It allows you to secure your delivery addresses, payment methods, and favorite items. Additionally, creating an account gives you access to your order history for more convenient and personalized management of your purchases.

How can I know if my order has been successfully processed?

As soon as you place your order, a confirmation is sent to you by email. Once the payment is made, we take care to prepare your order with special attention before handing it over to the carrier as quickly as possible. When your order is shipped, the payment is confirmed, and you will receive an email notification confirming the shipment, along with parcel tracking information. You will be informed at each step of the process.

Can someone help me place my order?

Absolutely! If you need assistance placing your order, simply contact our Customer Service. They are there to guide you through the process in a simple and effective manner.

Where can I find my order number?

After placing your order, you will receive a detailed confirmation email. You can also find this number in your customer account, providing a double assurance to quickly access all essential information related to your purchase.

Does the VAT appear on my order receipt?

Invoices include French VAT, and our goods are stored and shipped from metropolitan France. Sales made in export zones (outside the mainland) may be invoiced excluding taxes, subject to obtaining the necessary information to establish a legal procedure. To obtain your invoice, log in to your account, select your order, and click "download." If you made your purchase as a guest, please refer to your order confirmation email. Note that your invoice will be available after payment processing.

Is it possible to cancel my order?

You have the option to cancel your order within the first hour of purchase. However, if the order has already been shipped and is in the process of delivery, cancellation will no longer be possible. However, you still have the option to return the order for a full refund, subject to compliance with return conditions, once you have received it.

Secure Payment

All payment information is transmitted using an Internet security protocol based on encryption. SSL encryption, in particular, protects credit card information and ensures that it cannot be used by others.

Payment Methods

The following payment methods are available in the online store:

  • Credit card payment: Visa, Mastercard, American Express
  • Payment via PayPal account
  • Bank transfer payment

PayPal securely processes payments for Vaïma SARL.

Security Guidelines

Our emails will never ask for your bank account number, credit card information, or password.

Check the site URL when paying online or logging in with your Vaïma or PayPal credentials, make sure the site URL displays "HTTPS." The final "s" indicates that the site is secure.

If in doubt, contact us. We will confirm its origin.

Payment with your PayPal account

A simple and convenient service. No need to re-enter your card information to pay with PayPal. Your email and password are sufficient. If you have a PayPal account, log in to your account to pay.
Don't have a PayPal account? Pay with a credit card without opening a PayPal account.

  • With PayPal, your payments are secure
  • It's simple and fast
  • No need to open an account
  • International; a payment method accepted in 190 countries

For more information about the PayPal solution, visit: www.paypal.com

Payment by Bank Transfer

You can opt for payment by bank transfer. Our bank is Société Générale, and our account is located in metropolitan France. The IBAN information of our bank will be provided upon ordering. This payment method is secure, and you do not need to provide your credit card information.

  • The processing time for your order will be longer (depending on the bank)
  • For professionals, payment on invoice date

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