Shipping and Returns

The transport of your package

Packages are generally shipped within 24 to 48 hours after receiving your payment. The standard shipping mode is the Colissimo against signature. Each package is shipped with insurance ad valorem merchandise. Whatever the chosen method of shipping, we will provide as soon as possible a link that allows you to track online delivery of your package.

To track delivery of a parcel sent by DHL, you can connect to the web address: http://www.colissimo.fr/portail_colissimo/suivre.do?language=en_GB

You can also be notified via email, by the Colissimo service by creating an account at the web address: https://www.colissimo.fr/mon_compte/

Shipping charges include packaging, handling and postage. They may contain a fixed and a variable part based on price or weight of your order. We advise you to group your items in one order. We can not group two distinct orders and you will have to pay postage for each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile products.

Packages are oversized and protected.

The Colissimo service offers CO2 neutral delivery, you can learn more on the website www.colissimo.fr