Deliveries and returns
Packages are usually shipped within 24 to 48 hours after receipt of your payment, Monday through Friday and business days, orders made before 10:00 can be shipped the same day.
Everything is done so that you have your order as soon as possible.
The transport of your package
The standard shipping method is the Colissimo followed, delivered against signature. Indicative delivery times within 48 working hours (for metropolitan France).
The shipments are offered with insurance of the goods, you have the possibility of choosing the level of recommendation and the corresponding lump-sum compensation according to the contents of your parcel:
- Recommendation 1 with compensation 50 €
- Recommendation 2 with compensation 200 €
- Recommendation 3 with compensation 400 €
- Recommendation 4 with compensation 600 €
- Recommendation 5 with compensation 800 €
For a higher amount the insurance can be proposed on estimate.
Whatever the chosen shipping method, we will provide by e-mail and as soon as possible a number that will allow you to follow the delivery of your package online. You can obtain the tracking number of the package by logging into your customer account, the latter will be available when the status of your order will be "under delivery".
For the delivery tracking of a parcel sent by Colissimo, you can connect to the web address: https://www.laposte.fr/particulier/outils/en/track-a-parcel
You can also be notified by email, directly by the Colissimo service by creating an account at the following address: https://www.colissimo.fr/mon_compte/
For the follow-up of delivery of a parcel sent by Chronopost, you can connect to the web address: https://www.chronopost.fr/en/private/squent-votre-colis#/step-home
You can also be notified by email with Chronopost services from your customer account at the following address: https://www.chronopost.fr/en/authentification
If you were absent during the delivery, you can request a re-delivery within 6 days or you can withdraw the package directly at a point of withdrawal from La Poste the next day from 15H00. For the choice of delivery you can connect to the web address: https://www.laposte.fr/particulier/modification-livraison
With the delivery service Chronopost Chrono 13, you get a delivery before 13 hours the next day, everywhere in metropolitan France. Delivery the day after the delivery of your package to the carrier before 13 hours at the address of your choice throughout France and Monaco (subject to compliance with the time limit for order). For some islands on the coast, the delay can be extended by one day.
You receive a notification informing you of the delivery of a package with the possibility of reprogramming the delivery. You can choose between a delivery at another date, or at a point of withdrawal of proximity.
On the scheduled day of delivery, you will receive a message indicating a specific time slot of the driver. In case of absence, a notice will be left in your mailbox and the package will be deposited in a nearby point.
The parcel will be delivered against signature.
Warranty included in case of loss or damage within the limit of 250 € per parcel.
Optional: additional insurance up to € 5,000.
You have 14 consecutive days to pick up your parcel post office or 7 consecutive days if it is a relay point.
Shipping costs include packing, handling and postage. They can contain a fixed part and a variable part according to the price or the weight of your order. We advise you to group your purchases in one order. We can not group two separate orders and you will have to pay shipping costs for each one. Your package is shipped at your own risk, special care is taken with the package containing fragile products. Packages are oversized and protected.
The Colissimo and Chronopost services offer CO2-neutral delivery, you can find out more about it at www.colissimo.fr or www.chronopost.fr
Other carriers are available upon request and with a pre-established quote.
For countries located in the export or French overseas territories, the time will be specified for each order.
You have a right of withdrawal of fourteen (14) clear days in accordance with the law without having to justify any reason and without penalty. You will be refunded the full amount paid, within 30 days of exercising your right. The conditions for the exercise of this right are the return of the product or products in their original packaging in new condition, undamaged, dismantled, modified that would make them unsuitable for sale.