We make every effort to ensure optimal delivery for you. Below, you will find all the necessary information regarding our delivery times, shipping methods, and tracking options.
Shipping Times
Packages are shipped within 24 hours (maximum 48 hours) after receiving your payment. Shipments take place from Monday to Friday, and orders placed before 10 a.m. can be shipped the same day. Our goal is to deliver to you as quickly as possible.
Delivery times are usually fast, but please note that exceptional events such as strikes or demonstrations may cause delays.
Shipping of Your Package
We use the standard shipping method "tracked parcel, delivered against signature." The indicative delivery time is 48 business hours for metropolitan France and Corsica. If you are absent during delivery, you have the option to request a re-delivery within the next 6 days or pick up the parcel at a La Poste collection point from the next day starting at 3 p.m.
To change your delivery choice, please visit this link.
With the Chronopost Chrono 13 delivery service, enjoy delivery before 1 p.m. the next day in metropolitan France. You will receive notifications to reschedule delivery according to your preferences.
Colissimo and Chronopost services offer carbon-neutral delivery. More information at www.colissimo.fr or www.chronopost.fr.
Shipping Costs
Shipping costs include packaging, handling, and postage. You can combine your purchases into a single order to optimize shipping costs.
Free Delivery
Free delivery is carried out by "tracked parcel, delivered against signature." Delivery times are usually fast, with an indicative delivery time of 48 business hours for metropolitan France and Corsica.
The offer is valid for individual customers under conditions* depending on the equipment included in the order.
Colissimo 48h Delivery
We offer 48 business hours delivery options with Colissimo, with tracking and hand delivery against signature. Rates vary depending on the destination and order amount.
Consult our rate table for more details.
| Carrier | Details | Zone | Price |
|---|---|---|---|
 |
Delivery in 48 business hours to Colissimo pickup point | Metropolitan France | 12.50 € |
|
Delivery in 48 business hours to Colissimo post office | Metropolitan France | 12.50 € |
|
Delivery in 48 business hours with Colissimo at home In case of absence, the parcel is left at the post office |
Metropolitan France | FREE* |
*conditions apply*
Regardless of the chosen shipping method, we will provide you with a tracking number to monitor the delivery online.
Colissimo Home Delivery – without signature
Once the parcel is prepared by us, it will be delivered to your mailbox within an indicative period of 48 hours.
If it is not large enough, and you are absent, a delivery notice will be left allowing you to choose a new delivery date online within 6 business days or pick up your parcel from the post office of your choice the next day from 3 p.m.
If you do not express a choice, you can then pick up your parcel at your assigned post office within 15 days.
Colissimo Home Delivery – with signature
Once the parcel is prepared by us, it will be delivered within an indicative period of 48 hours and handed over against signature. If you are absent, a delivery notice will be left allowing you to choose a new delivery date online within 6 business days or pick up your parcel from the post office of your choice the next day from 3 p.m.
If you do not express a choice, you can then pick up your parcel at your assigned post office within 15 days.
Colissimo Pickup Point
With Colissimo Pickup Point, you have several withdrawal options to pick up your parcel:
– At La Poste, you can choose the establishment where you want to have your parcel delivered (without your carrier passing by your home) among the 9,500 post offices available throughout metropolitan France.
Once the parcel is prepared by us, it will be delivered within an indicative period of 48 hours, and you will be informed of the availability of your parcel by SMS and email. You can then come and pick it up within 10 business days. After this period, your parcel will be returned to us.
– At Pickup relay, you can choose one of the 16,000 nearby Pickup network retailers near your home, workplace, or vacation location, where you want to have your parcel delivered.
Once the parcel is prepared by us, it will be delivered within an indicative period of 48 hours, and you will be informed of the availability of your parcel by SMS and email. You can then come and pick it up within 10 business days. After this period, your parcel will be returned to us.
– At Pickup locker, you can choose one of the 500 automated withdrawal lockers to have your parcel delivered. Located on your route (train station, shopping center, etc.), they allow you to pick up your parcel within 3 business days, 24/7.
Whatever withdrawal method you choose, you will be able to track your parcel Bom on the Pickup network website at the following address: www.pickup.fr.
Colissimo Pickup Point
With Colissimo Pickup Point, you have several withdrawal options to pick up your parcel:
– At La Poste, you can choose the establishment where you want to have your parcel delivered (without your carrier passing by your home) among the 9,500 post offices available throughout metropolitan France.
Once the parcel is prepared by us, it will be delivered within an indicative period of 48 hours, and you will be informed of the availability of your parcel by SMS and email. You can then come and pick it up within 10 business days. After this period, your parcel will be returned to us.
– At Pickup relay, you can choose one of the 16,000 nearby Pickup network retailers near your home, workplace, or vacation location, where you want to have your parcel delivered.
Once the parcel is prepared by us, it will be delivered within an indicative period of 48 hours, and you will be informed of the availability of your parcel by SMS and email. You can then come and pick it up within 10 business days. After this period, your parcel will be returned to us.
– At Pickup locker, you can choose one of the 500 automated withdrawal lockers to have your parcel delivered. Located on your route (train station, shopping center, etc.), they allow you to pick up your parcel within 3 business days, 24/7.
Once the parcel is prepared by us, it will be delivered within an indicative period of 48 hours, and you will be informed of the availability of your parcel by SMS and email. This last one will specify your withdrawal codes allowing you to pick up your parcel for 3 business days. After this period, your parcel will be returned to us.
Track the progress of your parcel at any time on www.laposte.fr
Indicative Delivery Rates in Europe
Check our indicative rate table for deliveries of parcels weighing less than 1 kg to European countries.
| Carrier | Details | Zone | Price |
|---|---|---|---|
| Part. 1 kg | Delivery to Pickup Point | Europe | 12.50 € |
| Part. 1 kg | Delivery to Post Office | Europe | 12.50 € |
| Part. 1 kg | Home Delivery In case of absence, the parcel is deposited at the post office |
Europe | 12.50 € |
Express Delivery with Chronopost 24 h
If you have an urgent need, choose our express delivery service with Chronopost. Parcels are shipped within 24 hours with tracking and handed over against signature.
Check our rate table for more details.
| Carrier | Details | Zone | Price |
|---|---|---|---|
 |
Express delivery in 24 h with Chronopost at home Outside major urban areas, prefer Chronopost Pickup Point open continuously |
Metropolitan France | 25 € |
|
Express delivery 24 h at Chronopost Pickup Point | Metropolitan France | 20 € |
|
International express delivery with Chronopost at home List of eligible countries and minimum time after departure from our stocks (D+X): European Union D+3, unless traffic slowdown at customs |
International | 89 € |
International / Other Areas
We deliver internationally. The deadlines and rates vary depending on the destination.
Check our indicative rate table for more details; the delivery amount is indicated during the order. For a more precise need, request a quote.
| Détails | Zone | Indicatif. |
|---|---|---|
| Livraison en 5 à 7 jours ouvrés à domicile | Outre-Mer | 25 € HT |
| Livraison en 5 à 7 jours ouvrés à domicile | Outre-Mer Pacifique | 50 € HT |
| Livraison en 4 à 8 jours ouvrés à domicile | Europe (pays membres) |
10 € TTC |
| Livraison en 4 à 8 jours ouvrés à domicile | Amérique du Nord, Amérique du Sud | 35 € HT |
| Livraison en 5 à 7 jours ouvrés à domicile | Asie | 35 € HT |
| Livraison en 5 à 7 jours ouvrés à domicile | Afrique | 30 € HT |
| Suisse Hors CE Autres |
15 € HT |
Consultez notre tableau des partenaires de livraison internationaux pour plus de détails.
| Pays | Réseau | Last mile | |
|---|---|---|---|
| Germany | DPD | DPD |  |
| Germany | Postal | Deutsche Post |  |
| Austria | DPD | DPD | |
| Austria | Postal | Post AG | |
| Belgium | DPD | DPD | |
| Belgium | Postal | Bpost |  |
| Canada | Postal | Canada Post |  |
| Spain | DPD | SEUR |  |
| Ireland | DPD | DPD | |
| Italy | DPD | BRT |  |
| Italy | Postal | SDA Poste Italiane |  |
| Luxembourg | Postal | Post LU | |
| Luxembourg | DPD | DPD | |
| Norway | DPD | Postnord |  |
| The Netherlands | DPD | DPD | |
| French Polynesia | Postal | Fare Rata |  |
| Poland | DPD | DPD | |
| Portugal | DPD | DPD | |
| Sweden | DPD | Postnord | |
| Swiss | Postal | Swiss Post |  |
| United Kingdom | Postal | Parcelforce |  |
Returns
You have a withdrawal period of 14 days. For more information on returns, please refer to our dedicated page.
You will be refunded the full amount paid within 30 days of exercising your right.
The conditions for exercising this right are the return of the product(s) in their original packaging in new, undamaged, disassembled, unmodified condition that would make them unfit for marketing.
The product(s) must be reshipped at your expense by the same carrier that was initially used.
For any questions or assistance, feel free to contact our customer service.